Please check Part 1 - https://www.linkedin.com/feed/update/urn:li:activity:6966297123772325888/ for learning more about a decision-making framework to prioritise your day to day work.
Over a period based on knows and unknowns, I often used to categorise problems and their course of actions. Later, I came to know that what I have been doing is a very naïve version of Cynefin Framework. You can learn more about it here - https://en.wikipedia.org/wiki/Cynefin_framework
But let me share here my interpretation of this framework, so that you can start using it from today. The beauty of this framework is that, once you learn about it, you will not feel lost in mid of a crisis.
So this framework puts issues into 4 domains based on certain criteria. If you cannot identify which domain your problem belongs to, then your problem is part of the fifth domain called. "Disorder". Your task is to identify the nature of the issue and come out of "Disorder".
Following are the four primary domains:
Simple
Criteria:
Known Knowns
clear cause-and-effect relationship
one right answer
Approach:
Ensure proper processes are in place
Follow best practice
Cookbooks, SOP's can help here
Complicated
Criteria:
Known Unknowns
Cause-and-effect relationship exists but not apparent
Approach:
Create panels of expert
Analyze and decide on best response using good practice
Sometimes involving more members helps by bringing in innovative solution
Complex
Criteria:
Unknown Unknowns
Difficult to identify cause-and-effect relationship
Patterns emerge over a period
Approach:
Gather large group for innovative ideas (e.g war rooms)
Experiment with different option to identify patterns
Try to reproduce
Chaotic
Criteria:
Unknowables
No cause-and-effect relationship
Crisis and emergency
Approach:
take immediate action to reestablish order
move the problem to some other domain by achieving stability ASAP
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