There’s a common argument against donating to charities because they have paid staff and CEOs with significant salaries. Some people believe this goes against the charitable spirit. But let’s look at why paying staff is actually crucial for charities to function well – and why it ultimately benefits their causes.
1. Attracting Skilled Leadership
Charities, like any organisation, need competent leaders. CEOs with expertise and experience drive a charity forward, securing funding, making strategic decisions, and maximising impact. These leaders could earn higher pay in the private sector, but they choose charity work because they believe in the mission. Offering competitive salaries is essential to attract and keep such talent. Without it, charities risk ending up with less qualified leadership – and a less effective organisation.
2. Retaining Quality Staff
Many charity shop staff are paid, and some charities voluntarily pay the Living Wage (£12/hour) to retain skilled staff and avoid the “revolving door” effect. Why? Charities can’t rely entirely on volunteers. Working-age people on Universal Credit, for instance, can only volunteer up to 17.5h/week – they’re required to spend the other 17.5h looking for paid work.
And, while retired and disabled volunteers bring invaluable help, they often can’t handle all the physically demanding tasks, like carrying furniture or large donations. We can't expect a frail, retired lady to help a customer load a 60kg washing machine into their car. Paid staff are there to keep charity shops running smoothly and efficiently.
3. Volunteers Can’t Do It All
Volunteers play a vital role, but relying solely on them isn’t realistic. Not all volunteers have the same level of commitment or availability as paid staff, and some view their role as secondary to other responsibilities. For charities to maintain consistent service and quality, they need dedicated, paid employees who are there every day.
4. Operating Costs Are Part of the Picture
Charities also have operating costs like any other business (rent, utilities, internet, phones, etc.). Donations don’t just pay for a specific item, like a syringe or a meal; they help sustain the infrastructure that makes it possible for charities to reach those in need. That takes resources.
5. Supporting the Bigger Picture
When you donate, you’re supporting more than just a cause. You’re helping to sustain the people, facilities, and resources that drive it. It’s not just about the end result – it’s about making sure the whole engine can keep running, so charities can continue to make a real, lasting impact.