I once worked at a company with a ton of open tickets.

A quick search showed most remained untouched after 6 months.

People were drowning in noise.

So I took a Risk.

I closed 13600 of them one afternoon.

In Bulk.

"If you still need this, please reopen it."

I got ONE message,

"Why did I get so many Jira notifications today."

From a company of a hundred people!

A few days later, why are our boards loading so fast?

No one cared about the closed tickets.

There is likely a more eloquent point about taking risks.

But if you take something away from this story, you won't miss those open tickets.