I investigated McDonald's AI chatbots thoroughly, and here are 3 reasons why they’re a game-changer for customers.

Use Case #1 Employee Support Chatbot "Ask Pickles"

Here's how employees can ask help from Ask Pickles:

• How to clean specific equipment

• Troubleshooting equipment issues

• Finding information about new menu items

Use Case #2 Recruitment Chatbot

Here's what it can do:

• Automate initial screening

• Provide instant feedback

• Schedule interviews

Use Case #3 Customer Service/Ordering Chatbot

This chatbot operates on messaging platforms and allows customers to:

• Browse the menu

• Place orders

• Access exclusive coupons/promotions

• Sign up for the email list

• Locate stores

• Get FAQ assistance

McDonald's AI chatbot initiatives demonstrate the transformative power of AI across employee support, recruitment, and customer service, setting a new standard for the fast-food industry.

These successes should challenge other businesses to embrace AI and revolutionize their own operations, from internal processes to customer interactions, or risk falling behind in the future of business.