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Jon Sholter

1y ago

Principal at Hotel Theory - Helping hotel leaders grow their skills and owners grow their profits. www.hoteltheory.ca

5 Quotes Every Hotel Leader Should Know To Give Themselves A Greater Purpose

Nothing like a nice quote to get you inspired.

5 of my hospitality favourites are below. Feel free to post one or two of them where you can see them every day and share them with your team.

"Customers may forget what you said but they'll never forget how you made them feel."
— Unknown

"Hospitality is the art of making strangers feel like friends and friends feel like family."
— Unknown

"Hospitality is making your guests feel at home, even if you wish they were."
— Anonymous

"The best way to find yourself is to lose yourself in the service of others."
— Mahatma Gandhi

"The customer's perception is your reality."
— Kate Zabriskie

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