The three types to rework 🌧

1. Redundant or repetitive tasks

2. High-friction processes

3. High-frustration processes

The 7 steps to change ☀

1. Document current process

2. validate process with stakeholders

3. Analyze process

4. I.D. root cause of pain points

5. Redesign process to eliminate pain

6. Validate & test

7. Implement and monitor