Phil Taphouse stands out as an accomplished expert in ServiceNow, spearheading transformative advancements in service operations. As the Chief Technology Officer at Sapphire, Phil has a noteworthy track record, including the successful launch and growth of ITOM Solutions. Under his leadership, ITOM Solutions emerged as a premier IT Operations Management entity within the ServiceNow ecosystem and was swiftly integrated into Sapphire's operations. His authoritative insights into ServiceNow are widely respected, and his dedication to nurturing both novices and seasoned professionals in the field is evident. With over 15 years of cross-sector experience spanning utilities, government, finance, insurance, media, automotive, and outsourcing, Phil's prowess in driving impactful outcomes is unparalleled. His innovative approach and autonomous drive position him as a visionary always at the vanguard of industry evolution. Phil's journey from the inception of ITOM Solutions to his strategic role at Sapphire has solidified his status as an influential powerhouse in service operations. His unwavering commitment to excellence and innovation has made him a celebrated figure in pushing the boundaries of the industry. Whether he's sharing knowledge at conferences, hosting his podcast “How the F**k do you Implement Services Ops?”, presenting as The ITOM Guy on YouTube, crafting novel solutions, or providing guidance, his global influence in the realms of Service Operations and ServiceNow is indisputable. Away from his professional pursuits, Phil's personal life is just as dynamic, whether he's perfecting his swing on the golf course or enjoying lively games of tag with his daughter.