It started with an email

As a nonprofit leader, you don't want to hear that a donor is significantly reducing their financial support for your work. Especially when there is serious relational capital invested in said donor. And when it comes out of the blue.

How I Felt

• Hugely disappointed...which grew as the morning went on. No doubt the relational history impacted the growing frustration and sadness that was creeping in.

• Other challenges suddenly felt more daunting. If them, what about others? The sky must truly be falling.

• Questioned myself. Is it me? What did I do or not do?

What I Did

• Reached out for Support.

  I talked the situation through with a close friend, who was able to give me good perspective. Working from home, I had a conversation with my spouse. She is always good for a dose of reassurance.

• I got outside.

  I stepped out into the cold, brisk air, took some deep breaths, and quieted myself. The sun bouncing off the snow brought a sense of peace.

• I did something I really enjoy.

  I slowly drank a nice hot cup of my favorite coffee. Something simple but so good.

• And then I refocused.

  I considered how the circumstances had changed for the donor and the challenges they might be facing. I took some time to note what is going well and to think about the opportunities that are in front of me.

Still a little disappointed but not stuck!