Customer: A beer please!
Staff: Here is your beer.
Question for the audience: Is there a problem here?
Most people would probably say "Nope! I have a beer? Aaaaalll good!". The testers in the audience, however, are probably wondering things like:
Why do you want beer?
Could we serve you something else instead of beer?
Did you get the right beer?
Was it fresh?
How much beer was asked/for received?
The beer is finished? Why are we still selling it then?
Was the right currency used to pay?
Wait... The customer paid right?
Did they use real currency or counterfeit?
Did the customer receive the right change?
...in the right currency?
Wait... Did the staff pocket the change?!
I can pay with a card right?
...from overseas?
Was the glass clean?
Clean glass but something was floating in the beer? Ah.
Should we be using glass or something else?
Why are you still here? The beer was a pretence to strike up a conversation? Ah.
How do we protect our staff from customers?
How do we protect our customers from staff?
What about customers from customers?
And staff from staff?
Was the right amount/volume of beer served but served in a tray?
How long did it take to get the beer?
Why?
Do we have enough staff?
Do staff dislike beer and don't understand the beer-making process?
Do we have the right people?
Great you got the beer! And an insult too? Ah.
You insulted the staff and still expect the beer? Interesting.
Could we use a beer vending machine instead?
Are you sober enough for this beer?!
Are you old enough for this beer?!
What are you even doing here? We're closed!
Why are we even serving beer in this school/hospital/country anyway?
Should we be taking new drinks orders when we have a bunch of them already waiting to be served?
...I can do this all day! ⍟🦸♂️🇺🇸
Quality and risk and testing, oh my!
When you think about it, testing is about risk mitigation. Risk mitigation is in service to quality. Thinking about quality is always done with respect to people.
So start with the people and let the fun begin!