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VISHISHTHA UPUL

3y ago

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2 Categories of Metrics for measuring App Performance that Everyone needs to know
VISHISHTHA UPUL

User Acquisition Metrics

Counting Installations

  • Total downloads per day/ month/ year

  • Downloads by country

  • Downloads by device type

  • Installations of app compared to installations of all apps in the same app category

  • Ratio of users installing app vs uninstalling app is an indicator of the success of user acquisition process at the moment

  • Spike in daily installs is often related to app's usability and stability

  • All installation metrics are collected at the server side within the marketplace

  • To collect installation numbers, it is not necessary to instrument a mobile app

Active and New Users

  • Measured at runtime directly through all running app instances worldwide

  • Active users are defined as users who at least start the application in a given time frame

  • An active user is only counted once, even if the user starts several sessions within the given time period

  • DAU and MAU are common metrics

  • These users have the potential to become loyal, revenue-generating customers

User Engagement/ Stickiness Metrics

User Sessions

  • Defined as one use of the app by a user which begins when user starts the app and ends when the app is suspended to the background.

  • The end of a session is defined by the tracking tool. Most app-monitoring frameworks stop a session when the app is suspended to the background for a specific amount of time (Eg- 30 seconds in Google Analytics)

  • The number of sessions per day shows how often users open the app

  • The session length measures median session length over time, instead of the average to reduce impact of outliers.

  • The session length and number of sessions per user depend on the type of app. Eg- A messaging app is characterized by very short sessions but a high number of user sessions per day while a music streaming app may be started once and keep playing in the background for long

Retention

  • Retention rate measures the chances that a user installing the app will still use the app after N days

  • Common ways to measure retention rate are measuring fixed retention for Day 1, Day 7 and Day 30 or rolling retention.

  • Rolling retention = Number of users returning to the app on Day N / Number of users who installed the app on Day 0. N is typically 1/3/7/30/90 days.

  • A heat map is a popular way of showing retention over several weeks. It shows a matrix of values - rows with different Day 0 dates and columns (Day 1, Day 2 etc) highlighting number of users who opened the app after Day 0

  • Full retention is also sometimes though it is quite restrictive in the sense it measures users who come back every single day until Day N

  • Classic or fixed retention measures all users who come back exactly on Day N

Churn

  • Measure of users who stop using the app in a defined time period

  • Percentage of users who leave as compared to the initial cohort of users

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