Sales had a "great" idea again? This is how I deal with crazy requests. 👇

The important thing is to keep your cool and take your time.

#productmanagement #stakeholdercollaboration

First of all I listen very carefully for any emotions or desires that might be behind their request, often what at first seems like an unrealistic request can lead down a positive path with the right approach.

1. 🤓 I give them my undivided attention.
2. 🧐 I ask why. Not necessarily 5 times, but at least 2-3x.

3. 😊 I listen with my mind and heart (looking for rational arguments but also emotions).
4. 📝 I take notes & ask for time afterwards to process it.

5. 🤝 I follow up with a suggestion a few days.

How do you deal with outlandish request?