Technology innovation is accelerating. Adoption means disruptive, constant and rapid change is obliterating 'tradtional' work landscapes .

What succeeded before is no longer any guide for the future.

Modern Managers don't ( how could they?) have all the right answers

Traditional command and control practices worked in the industrial era but with less distance between customers and employees in customer centric companies - no one has time to send a request up the chain of approvals and wait for it come back down.

Empowerment is the goal

Employees need an environment where they have autonomy and are trusted to make the right decisions themselves. This unlocks creativity, problem solving skills.....and COMMITMENT.

Which means simply that managers need to provide guidance and support instead of explicit instruction.

Or put another way - Managers need to be coaches.