My name isn't Spock and neither is yours!

Instead of trying to suppress our emotions while we're testing, as our Vulcan friend might do, we can try something different. We can use them as signals to ask deeper questions about what were doing.

Let me give you some examples!

• Frustration: I tend to feel like this when something isn't going well for some reason. When this happens, I get explicit the source of the frustration. The UX? Is something taking too long?

• Surprise: Articulate what your expectations were, where they came from and how they were violated and stay in touch.

• Fear: What are you worried about? Losing data? Having to start a process again? Find the answer to that, and there's your bug!