Danielle Griffin
5mo ago
Living proof that curiosity didn’t kill the cat—it gave it a to-do list.
How to Lose a Customer Without Being Rude
Danielle Griffin
Step 1: Request photos and documentation to build their hope.
Step 2: Provide a vague timeline that depends on parts arriving.
Step 3: Discover a secondary problem and leave the customer to solve it alone.
Step 4: Maintain radio silence for two fiscal quarters.
Step 5: Call back only when the weather warms up and act like nothing happened.
True story...happened to my mom. Don't be this business.
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